Ombuds

Confidentiality and the Ombuds Office

Confidentiality is an important principle in the work of the University Ombudsman.  But what does confidentiality mean specifically, and how might that impact your decision to contact the Ombudsman?

confidential

Office of the Ombudsman Charter

The University of Michigan Ombuds Office charter was approved in October 2014.  But what is a charter, and why is it important?

An ombuds charter clarifies and codifies the roles and responsibilities of the Ombudsman, reflecting a shared understanding of how the office will function within the University.  As an organizational ombuds, the charter articulates the principles of the ombuds role and their consistency with the International Ombuds Association standards of practice.


Lessons Continually Learned, Part 2

Successful conflict resolution is often far more art than science.  When I talk about the work of an ombudsman, and the ways I try to approach conflicts, I am continually reminded of some approaches that can help me do my job better, and that may help anyone resolve conflict more productively. 

students studying

Preparing for a Challenging Conversation

Conflict is often inextricably tied to challenging conversations.  Challenging, or crucial, conversations have been defined as those when opinions vary, the stakes are high, and emotions run strong.

conversation

Lessons Continually Learned, Part 1

Successful conflict resolution is often far more art than science.  When I talk about the work of an ombudsman, and the ways I try to approach conflicts, I am continually reminded of some approaches that can help me do my job better.  Below is part 1 of what I like to call some lessons that I am continually learning:

students studying

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