How the Office of the Ombuds Can Help

What Does the Ombuds Do?

  • Provides a safe and confidential setting where students feel respected and where they can be candid and forthright.
  • Listens intently and discusses conflicts, disputes, concerns and complaints that students have about the functioning of the University, including its policies and procedures, the actions of others and unfair treatment.
  • Helps students evaluate and select among a variety of options to address their concerns.
  • Answers questions or help find others who can answer them.
  • Makes appropriate referrals and assists in creating a helping network for students.
  • Coaches students on dispute resolution skills.
  • Advises students about informal and formal problem resolution possibilities, and helps to untangle and clarify "red tape."
  • Engages in shuttle diplomacy between parties finding it difficult to solve a problem.
  • Identifies needed improvements in University policies, procedures, and patterns of treatment, and recommends changes.

What Does the Ombuds Not Do?

  • Participate in formal grievance processes, hearings or judicial processes.
  • Make administrative or academic decisions for other parts of the University
  • Determine the guilt or innocence of those accused of wrongdoing.
  • Assign sanctions.
  • Give legal advice.
  • Keep official University files and records

Contact Us

6015 Fleming Admin. Building
503 Thompson Street
Ann Arbor, MI 48109–1340

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