Excellent Resources to Improve Dispute Resolution Skills
The following books are available:
- Difficult Conversations: How to Discuss what Matters Most
by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher - Getting to Yes: Negotiating Agreement Without Giving In
by Roger Fisher and William Ulry - Getting Ready to Negotiate: The Getting to Yes Workbook
by Roger Fisher and Danny Ertel - Nonviolent Communication: A Language of Compassion
by Marshall Rosenberg