Self-Help Resources

Excellent Resources to Improve Dispute Resolution Skills
The following books are available:

  • Difficult Conversations: How to Discuss what Matters Most
    by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
  • Getting to Yes: Negotiating Agreement Without Giving In
    by Roger Fisher and William Ulry
  • Getting Ready to Negotiate: The Getting to Yes Workbook
    by Roger Fisher and Danny Ertel
  • Nonviolent Communication: A Language of Compassion
    by Marshall Rosenberg