Our Principles and Standards

We are confidential.  We will not divulge your name, identify you in any way, or discuss your concerns without your explicit permission. The only exceptions are in situations of imminent risk of serious harm, suspected abuse, or if required by law.

We are impartial.  The Office of the Ombuds is an advocate for fairness with no personal stake in the outcome of any situation. We do not take sides and consider the rights and interests of all involved parties. We do not judge, discipline, or reward anyone.

We are informal.  Any communication with the office is "off the record" and the office does not provide formal notice of a problem to the University. The use of the Office of the Ombuds is not a substitute for formal procedures, such as filing a grievance.

We are independent.  The Ombuds is independent of other University entities and holds no other position that might compromise independence. The Ombuds exercises sole discretion over whether or how to act in a situation.

The Ombuds Office practices to the standards for Ombuds work as outlined by the International Ombuds Association. The Standards of confidentiality, neutrality, informality, and independence form the basis of our work. Please see the International Ombudsman Association to learn more about standards for Ombuds.

It is the policy of the University of Michigan that no person, on the basis of race, sex, color, religion, national origin or ancestry, age marital status, handicap, sexual orientation, or Vietnam–era veteran status, shall be discriminated against in employment, educational programs and activities, or admissions.

Inquiries or complaints may be addressed to the University’s Director of Affirmative Action, Title IX and Section 504 Compliance, 2012 Fleming Administration Building, Ann Arbor, Michigan 48109–1340, (734) 764–3423 (TDD 747–1388).