Informality is a standard of ombuds practice as outlined by the International Ombudsman Association. What does this standard mean, and how might it be important to you as you explore options for resolving a conflict? As an informal resource:
- The Ombudsman does not participate in any formal investigative or adjudicative procedures.
- The Ombudsman does not make binding decisions, mandate policies, or formally adjudicate issues for individuals or the University.
- The Ombuds functions in an informal way by such means as: listening, providing and receiving information, identifying and reframing issues, and developing a range of responsible options.
How the Ombuds Can Help
Under the right circumstances, tapping the Ombudsman may help you sort through your situation. Consider these ways that the informal approach of the Ombudsman may benefit you:
- With no formal role to investigate or adjudicate, the Ombuds Office can sometimes provide a safe space and great freedom to fully explore all the issues in a situation.
- Working outside formal channels, with no presumption of any set path to resolve conflict, you may feel more freedom to consider all your options.
- If a student is interested in exploring formal channels for dispute resolution, the Ombudsman can talk about options without a commitment to follow any particular path. The Ombuds may help you consider the pros and cons of various approaches.
If you would like to discuss anything in greater detail with the Ombudsman, Tom Lehker, please contact him at:
734-763-3545
[email protected]
6015 Fleming Administration Building